Save hours on docs and support
Ferndesk is a beautiful, AI-native help center that stays up to date, automatically. See how our users are succeeding with Ferndesk.
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Writing a new article took anywhere from 2-5 hours on average. Now it takes literally 2-5 mins AT MOST!
Ferndesk is a breeze to use and comes with all of the typical good UX you would expect from Wilson. Happy users and glad to be a customer!
@euboid Can't get a better source than the actual product code to write docs with. Very cool!
ISMS Copilot is using Ferndesk for shipping the best user guides! The agent works well and helps me update my help center at lightspeed. Doing it manually was taking weeks, I'm not joking when I say Ferndesk makes it 20x faster at least.
So excited to switch our docs to @ferndeskhq - incredible product. Well done @euboid! 🌿
i really admire artisans like @euboid. crafts like ferndesk deserve more attention and respect when there's infinite amount of dogshit generated by ai. we need more wilsons.
@euboid Man, the product concept is amazing, and the actual product looks so damn beautiful, this execution is so perfect. I can already see Ferndesk hitting $1M ARR so damn soon!
I was able to put together, review, and publish a very complete help center from scratch in just a few sessions. It immediately improved self-serve activation. Also pleasantly surprised at how comprehensive and useful the reporting is. That's not why I signed up but I find it super helpful.
I had one of the best onboarding experiences I’ve ever had with Ferndesk. I simply connected Discord, Intercom, and GitHub, and within five minutes I had more than 20 tailor-made draft articles generated. The product is beautiful, and the founder, Wilson, is an amazing human. He cares deeply about his users and makes sure they get the most from the platform. Thank you so much!
We just launched new help docs and I'm so happy with them. Clean new design, super fast with a better search, and AI chat built in that actually works so well we're even using it to help with support tickets. Big shout out to @ferndeskhq for the incredible (and inspiring!) product. One of the best I've used in years. Live now on ✨
Been using @ferndeskhq today and WOW, this is the best tool I've used in yonks! Thanks @euboid for making this!
@euboid I'm on the $99 plan and would pay for a $199 plan without problem in a couple of months Honestly just congrats, I saw the new way agents handle the work, that's good. Now created over 200 help pages!
@euboid The product is so good. Just started using it and really love it.
@euboid love how ferndesk taps right into the code for docs. real game changer for support. when’s the first tutorial dropping?
At Duplika we recently migrated to Ferndesk from Zendesk Guide, and it feels like upgrading from Internet of the 90s. Everything works faster, more intuitive, no more paid addons to just have table of contents, and being able to host our knowledge base at a subfolder of our domain is amazing.
ISMS Copilot is using Ferndesk for shipping the best user guide! I've followed the project from the beginning. Delivery is great. The agent works well and helps me updating my docs center at lightspeed. Doing it manually was taking weeks, I'm not joking when I say Ferndesk makes it 20x faster at least.
We've been using Ferndesk for a couple of weeks to document our fairly large application. We had a whole load of modules with nothing written for them, and with Ferndesk we got everything documented from our codebase and chats in about a week. It's now rolled out to the whole team. It's been a huge help.
We just started using Ferndesk for our startup, Mallow. It's been fantastic. Many tools slap on some AI features so they can ride the AI wave, but they don't actually add real value to their product. Ferndesk is different, it uses AI in a way that is incredibly helpful for both the Mallow team as well as our customers. Huge fans of Ferndesk now. We've already recommended it to a handful of people.
Love Ferndesk! We're using it at We Are Distributed to automate our entire help center development, management & on-going maintenance. The UI & onboarding is incredibly well-thought out. Our favourite use cases are connecting our Github repo to allow Fern to read latest file changes, create new articles and update old ones, helping our customers find what they're looking for, long before they need it. Ferndesk easily saves us 20+ hours per week & I can't wait to roll it out across all of our applications.
I've been a beta user for Ferndesk for several months now, and it's quickly become one of my favorite tools I use for GummySearch. Not only was it super easy to migrate my old helpdesk, now my help center is SO MUCH more beautiful and easy to update. I particularly love the AI agent - I can just give it my other guides/urls/videos and it pulls in the important stuff and formats it in a consistent manner. Wilson makes beautiful software products that are a joy to use, and Ferndesk lives up to that and is very clearly getting better every day. This will be the new standard for help center software.
Before Ferndesk, writing documentation was something I just never did. I'd put it off, it would never happen, and our help docs reflected that. Ferndesk changed that completely. The AI does the heavy lifting - I tell it what I need, give it a quick review, and it's done. I'm not exaggerating when I say I actually look forward to going in and working on our docs now. I'm genuinely proud of how they look. The other thing I didn't expect: being able to see exactly what customers are searching for and what they can't find answers to. That alone has been huge. My support requests have dropped significantly since I started using it.
Ferndesk is something I knew I needed but was not able to describe properly, and nothing in the market was providing that. Managing help docs is exhausting, especially when you have a small team and are in the AI world where shipping speed is 10x your non-AI native help docs will always go stale. We used Slite previously but we needed something that should be AI-native and serve two purposes: 1. Answer users when they have any questions. Nobody can search your help docs properly, so an AI assistant is a must. 2. Automatically update our help docs. We no longer need to worry about our help docs. Our workflow includes shipping a feature, and then Ferndesk will automatically generate help docs from our new commits. Not only this, it also connects with our support tool and suggests new help articles to reduce our support load. Wilson also helped with an easy migration from Slite, which was not available when we were planning to migrate to Fern.
I'm Laura, Customer Success Manager at Cleverific, an order editing and post-purchase upsell app on Shopify. I've been managing our knowledge base for 5 years, and we ship new features at the speed of light, so I was falling badly behind on writing new articles. Migrating to Ferndesk about a week ago has completely changed how our docs work. We went from pages and pages of articles nobody could ever find to a knowledge base that's actually sorted into clear categories and subcategories, gorgeous, sleek and easy to navigate. Ferndesk is truly awesome. I'm mind-blown by what it can do, it reformatted all 200 of our articles and reorganized our subcategories in a couple of prompts. It even helped me figure out what articles we were still missing, which was huge for catching up on the backlog. Plus, the MCP connected to Claude is the cherry on the top; everything is now so smooth and easy. Best decision to migrate (and it only took a couple of clicks to do so)!
As a non-technical founder, I'm so thankful Ferndesk exists! Since signing up a few days ago it has already saved us well over 100 hours of manual work! We were previously using Framer for our help docs but it was expensive, hard to work with and lacked lots of features. I also looked into Mintlify and other platforms but they were too technical to setup and maintain and again required hours upon hours of manual work. At PixelFlow we're regularly releasing new features and integrations for the Facebook Conversions API and its hard to keep our help documentation up to date with new changes or features. Ferndesk has made this incredibly simple and quick and we can now spend more time on other tasks. The Ferndesk audits have been really useful to discover gaps in our help articles and quickly fill them and we're already seeing a reduction in our customer churn because of this. Additionally we've replaced our existing custom built support widget solution with Ferndesks widget and its a far better experience for our customers. Cannot recommed Ferndesk enough!
Writing a new article took anywhere from 2-5 hours on average. Now it takes literally 2-5 mins AT MOST!
Ferndesk is a breeze to use and comes with all of the typical good UX you would expect from Wilson. Happy users and glad to be a customer!
@euboid Can't get a better source than the actual product code to write docs with. Very cool!
ISMS Copilot is using Ferndesk for shipping the best user guides! The agent works well and helps me update my help center at lightspeed. Doing it manually was taking weeks, I'm not joking when I say Ferndesk makes it 20x faster at least.
So excited to switch our docs to @ferndeskhq - incredible product. Well done @euboid! 🌿
i really admire artisans like @euboid. crafts like ferndesk deserve more attention and respect when there's infinite amount of dogshit generated by ai. we need more wilsons.
@euboid Man, the product concept is amazing, and the actual product looks so damn beautiful, this execution is so perfect. I can already see Ferndesk hitting $1M ARR so damn soon!
I was able to put together, review, and publish a very complete help center from scratch in just a few sessions. It immediately improved self-serve activation. Also pleasantly surprised at how comprehensive and useful the reporting is. That's not why I signed up but I find it super helpful.
I had one of the best onboarding experiences I’ve ever had with Ferndesk. I simply connected Discord, Intercom, and GitHub, and within five minutes I had more than 20 tailor-made draft articles generated. The product is beautiful, and the founder, Wilson, is an amazing human. He cares deeply about his users and makes sure they get the most from the platform. Thank you so much!
We just launched new help docs and I'm so happy with them. Clean new design, super fast with a better search, and AI chat built in that actually works so well we're even using it to help with support tickets. Big shout out to @ferndeskhq for the incredible (and inspiring!) product. One of the best I've used in years. Live now on ✨
Been using @ferndeskhq today and WOW, this is the best tool I've used in yonks! Thanks @euboid for making this!
@euboid I'm on the $99 plan and would pay for a $199 plan without problem in a couple of months Honestly just congrats, I saw the new way agents handle the work, that's good. Now created over 200 help pages!
@euboid The product is so good. Just started using it and really love it.
@euboid love how ferndesk taps right into the code for docs. real game changer for support. when’s the first tutorial dropping?
At Duplika we recently migrated to Ferndesk from Zendesk Guide, and it feels like upgrading from Internet of the 90s. Everything works faster, more intuitive, no more paid addons to just have table of contents, and being able to host our knowledge base at a subfolder of our domain is amazing.
ISMS Copilot is using Ferndesk for shipping the best user guide! I've followed the project from the beginning. Delivery is great. The agent works well and helps me updating my docs center at lightspeed. Doing it manually was taking weeks, I'm not joking when I say Ferndesk makes it 20x faster at least.
We've been using Ferndesk for a couple of weeks to document our fairly large application. We had a whole load of modules with nothing written for them, and with Ferndesk we got everything documented from our codebase and chats in about a week. It's now rolled out to the whole team. It's been a huge help.
We just started using Ferndesk for our startup, Mallow. It's been fantastic. Many tools slap on some AI features so they can ride the AI wave, but they don't actually add real value to their product. Ferndesk is different, it uses AI in a way that is incredibly helpful for both the Mallow team as well as our customers. Huge fans of Ferndesk now. We've already recommended it to a handful of people.
Love Ferndesk! We're using it at We Are Distributed to automate our entire help center development, management & on-going maintenance. The UI & onboarding is incredibly well-thought out. Our favourite use cases are connecting our Github repo to allow Fern to read latest file changes, create new articles and update old ones, helping our customers find what they're looking for, long before they need it. Ferndesk easily saves us 20+ hours per week & I can't wait to roll it out across all of our applications.
I've been a beta user for Ferndesk for several months now, and it's quickly become one of my favorite tools I use for GummySearch. Not only was it super easy to migrate my old helpdesk, now my help center is SO MUCH more beautiful and easy to update. I particularly love the AI agent - I can just give it my other guides/urls/videos and it pulls in the important stuff and formats it in a consistent manner. Wilson makes beautiful software products that are a joy to use, and Ferndesk lives up to that and is very clearly getting better every day. This will be the new standard for help center software.
Before Ferndesk, writing documentation was something I just never did. I'd put it off, it would never happen, and our help docs reflected that. Ferndesk changed that completely. The AI does the heavy lifting - I tell it what I need, give it a quick review, and it's done. I'm not exaggerating when I say I actually look forward to going in and working on our docs now. I'm genuinely proud of how they look. The other thing I didn't expect: being able to see exactly what customers are searching for and what they can't find answers to. That alone has been huge. My support requests have dropped significantly since I started using it.
Ferndesk is something I knew I needed but was not able to describe properly, and nothing in the market was providing that. Managing help docs is exhausting, especially when you have a small team and are in the AI world where shipping speed is 10x your non-AI native help docs will always go stale. We used Slite previously but we needed something that should be AI-native and serve two purposes: 1. Answer users when they have any questions. Nobody can search your help docs properly, so an AI assistant is a must. 2. Automatically update our help docs. We no longer need to worry about our help docs. Our workflow includes shipping a feature, and then Ferndesk will automatically generate help docs from our new commits. Not only this, it also connects with our support tool and suggests new help articles to reduce our support load. Wilson also helped with an easy migration from Slite, which was not available when we were planning to migrate to Fern.
I'm Laura, Customer Success Manager at Cleverific, an order editing and post-purchase upsell app on Shopify. I've been managing our knowledge base for 5 years, and we ship new features at the speed of light, so I was falling badly behind on writing new articles. Migrating to Ferndesk about a week ago has completely changed how our docs work. We went from pages and pages of articles nobody could ever find to a knowledge base that's actually sorted into clear categories and subcategories, gorgeous, sleek and easy to navigate. Ferndesk is truly awesome. I'm mind-blown by what it can do, it reformatted all 200 of our articles and reorganized our subcategories in a couple of prompts. It even helped me figure out what articles we were still missing, which was huge for catching up on the backlog. Plus, the MCP connected to Claude is the cherry on the top; everything is now so smooth and easy. Best decision to migrate (and it only took a couple of clicks to do so)!
As a non-technical founder, I'm so thankful Ferndesk exists! Since signing up a few days ago it has already saved us well over 100 hours of manual work! We were previously using Framer for our help docs but it was expensive, hard to work with and lacked lots of features. I also looked into Mintlify and other platforms but they were too technical to setup and maintain and again required hours upon hours of manual work. At PixelFlow we're regularly releasing new features and integrations for the Facebook Conversions API and its hard to keep our help documentation up to date with new changes or features. Ferndesk has made this incredibly simple and quick and we can now spend more time on other tasks. The Ferndesk audits have been really useful to discover gaps in our help articles and quickly fill them and we're already seeing a reduction in our customer churn because of this. Additionally we've replaced our existing custom built support widget solution with Ferndesks widget and its a far better experience for our customers. Cannot recommed Ferndesk enough!